FREQUENTLY ASKED QUESTIONS

All orders are processed immediately. The average delivery time is between 5-10 working days. After your order has been handed over to the delivery service, it depends on the country of destination how long it takes for your order to be delivered.

Unfortunately, we cannot prevent our emails from sometimes ending up in the spam box. Therefore, always check first whether the mail you are missing is there. If not, you can of course always contact us via cs@averagerob.com.

We ship worldwide! However if you live outside of Europe, shipping might be more expensive and take longer depending on the country you live in.

Our apologies! Mistakes can happen. Please contact customer support through email (cs@averagerob.com), mention your order number and we'll make sure you get the right order shipped out to you asap.

Please contact customer support asap through email (cs@averagerob.com) and don't forget to mention your order number and updated addresss. 

Purchased merch may be returned within 14 days of the date of delivery. If you are not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it. We will gladly refund (including the original shipping costs) any item that you're not completely happy with. Please be aware that the customer is responsible for covering the expenses associated with the return of their package.

If you want to return or get refunded for a product please contact customer service:
email: cs@averagerob.com (don't forget to mention your order number)

There is a legal warranty of 2 years for all products in the webshop.

There is a legal warranty of 2 years for all products in the webshop.

Yes.