FREQUENTLY ASKED QUESTIONS
How long will it take for my order to arrive?
All orders are processed immediately. The average delivery time is between 3-8 days. After your order has been handed over to the delivery service, it depends on the country of destination how long it takes for your order to be delivered.
I didn't get an order confirmation e-mail. What now?
Unfortunately, we cannot prevent our emails from sometimes ending up in the spam box. Therefore, always check first whether the mail you are missing is there. If not, you can of course always contact us via "Contact" page.
WHERE DO YOU SHIP TO?
We ship worldwide! However if you live outside of Europe, shipping might be more expensive and take longer depending on the country you live in.
RETURNS AND EXCHANGES
Purchased items may be returned or exchanged within 14 days of the date of purchase. Return item(s) may not be worn or washed. If you are not satisfied with the fit, quality, color, or size of an item, don't hesitate to return it and choose any item in another size or color. We will gladly replace any item that you're not completely happy with. However the shipping costs are at your expense. Please contact customer support on firstname.lastname@example.org and mention your order number.
I GOT THE WRONG ORDER. WHAT NOW?
Our apologies! Mistakes can happen. Please contact customer support through the "Contact" page, mention your order number and we'll make sure you get the right order shipped out to you asap.
I ACCIDENTALLY GAVE THE WRONG ADDRESS... WHAT NOW?
Please contact customer support asap through the "Contact" page and don't forget to mention your order number and updated addresss.
IS VOL AU VENT REALLY THE BEST FOOD IN THE UNIVERSE?